FAQs

1. Ordering & Shopping

Q: How do I place an order at Trendic? A: Shopping at Trendic is designed to be seamless. Simply browse our collections, select your items, and click "Add to Cart." Once you’re ready, proceed to checkout, enter your shipping details within KSA, and choose your preferred payment method. You will receive an instant confirmation via email/SMS.

Q: Can I modify my order after placing it? A: We aim for lightning-fast processing. You can modify or cancel your order within 2 hours of placement. After this window, the order is usually sent to our logistics partners. Please contact our support team via WhatsApp immediately for urgent changes.

Q: Is the item I want coming back in stock? A: We frequently update our inventory with the latest trends. If an item is sold out, you can click the "Notify Me" button on the product page to receive an alert as soon as it's back in stock.

2. Shipping & Delivery (KSA Focus)

Q: Which cities in Saudi Arabia do you deliver to? A: We deliver to all major cities and regions across the Kingdom, including Riyadh, Jeddah, Dammam, Mecca, Medina, and even remote provinces.

Q: How long will it take for my order to arrive? A:

  • Major Cities (Riyadh/Jeddah/Dammam): 2–4 business days.

  • Other Regions: 3–7 business days.

  • Note: During peak seasons or sales, delivery might take slightly longer.

Q: How can I track my shipment? A: Transparency is key. Once your order leaves our warehouse, you will receive a tracking link via SMS or email. You can monitor your package’s journey in real-time until it reaches your doorstep.

3. Payments & Security

Q: What payment methods do you accept? A: We offer the most secure and popular payment options in Saudi Arabia:

  • Mada (Local debit cards)

  • Apple Pay (For quick, one-tap mobile checkout)

  • Credit Cards (Visa / Mastercard)

  • Cash on Delivery (COD) (Available for selected areas and orders)

Q: Is it safe to use my card on Trendic? A: Absolutely. Trendic uses industry-standard SSL encryption to protect your data. We do not store your card details; all transactions are processed through certified, secure payment gateways used by millions of shoppers worldwide.

4. Returns, Exchanges & Refunds

Q: What is your return policy? A: We want you to love what you buy. If you aren't 100% satisfied, you can request a return within 7 days of delivery. Items must be in their original condition, unworn, and in the original packaging with all tags attached.

Q: How do I initiate a return? A: Simply contact our support team with your Order ID and the reason for the return. We will arrange a pickup with our courier partner or provide you with a return shipping label.

Q: When will I get my refund? A: Once we receive and inspect your returned item, the refund is processed immediately. It usually takes 7–14 business days for the amount to reflect in your bank account, depending on your bank’s policy.

5. Quality & Sizing

Q: How do I know I’m picking the right size? A: Every product page at Trendic features a detailed "Size Guide" and fit description. Since we curate premium trends, we recommend checking the specific measurements provided to ensure a perfect fit every time.

Q: Are the products at Trendic genuine? A: Quality is our identity. Every product in the Trendic Store undergoes a rigorous quality check to ensure it meets our "Premium & Luxury" standards before it is shipped to you.

6. Customer Support

Q: How can I contact Trendic Store? A: We are here to help!

  • Email:trendifystore834@gmail.com

  • Operating Hours: Saturday to Thursday, 9:00 AM – 10:00 PM (KSA Time).